INFORMATION FOR WATERFRONT POP-UP VILLAGE OPERATORS

Terms and conditions of those operating within the village. 

Please pass this information on to staff or helpers in your shop

 

Location

  • Villages are located on Taranaki Street Wharf, Wellington waterfront. 

  • For most weeks from Monday to Friday, there will be a few food vendors set up beside the village which adds to the atmosphere and draws more people to the area. 

  • Taranaki Street Wharf is a working wharf. This means vehicles, noise, events and other disruptions can take place around us. It's all part of the fun.  

  • The village is alongside the Hikitea, a historic floating crane. There are volunteer workers aboard who are allowed to operate machinery for restoration purposes until midday. This can be loud at times. Please be patient.

  • As this is a public space, any instances of public nuisance, theft, noise complaints etc need to be directed to the police (for crime) or Wellington City Council. 

Businesses and products

  • We do not allow unauthorised subletting. Although the container can be shared by two or more designers/businesses, all applicants must apply and be approved. 

  • Any new items must first be approved in writing before selling them in your shop. Please just email through photos. 

Presentation

  • Your shop/container display is important and must be of high visual standard.  

  • You can spread out to a maximum of 1m from your container front or sides. This is checked by Wellington City Council. 

  • Any items outside the container must be secured to deal with sudden wind gusts. 

  • Please provide adequate lighting within your container to best display your goods (eco or LED bulbs only).

  • You and your staff will be ambassadors for the village and for Wellington. Please present your shop and yourself as you would in any high street shop and ensure your staff are aware of this condition. 

Sustainability requirements

  • The Pop-up Village has a sustainable approach to packaging, to be in line with all other events in Wellington and further afield. This means packaging & bags etc must be biodegradable or re-usable. 

Promotion

  • Stallholder promotion

    • You are required to actively promote your Pop-up Shop and the village on our Facebook page (you will be made an admin). The expectation is to do at least one post per week. 

    • Promote the village through your own social media and other online avenues.

    • Explore other ways of promoting the village and your business. Let us know what works for you. We're always looking for improved marketing reach. 

  • Wellington Creative promotion

    • Wellington Creative will distribute press releases, promote it on all What's on sites, in our newsletter, social media and website.

    • Provide signage on containers.

Arrival day

  • The day the container is delivered is usually the day you can start moving in. The official (advertised) start day will be one or two days later. 

  • You will be able to start your pack-in once all containers are in place, generally after 1pm. 

  • We will let you know as soon as possible when you are able to access the village to set up.

  • Please note all dates and times may be subject to last-minute changes due to weather or other circumstances outside our control. 

Set up and container info

  • Containers are 10ft high cube size. Interior height is 2390mm, interior length is 2831mm, interior width is 2350mm, doors width (both doors) is 2338mm, door height is 2280mm.

  • Padlocks are required for locking the containers. You will be responsible for providing this yourself and we recommend a specific type of lock suitable for a shipping container “lock box”.

  • There may be generic Pop-up Village signage on the outside of your container, so your own signage must work around this.

  • On arrival you may find your container in need of a wipe and a mop down on the floor, the walls or the ceiling due to containers being left unused and stored for several months. Please provide your own cleaning gear.

  • You can not screw or nail into the container, but you can fit it out any way you are inspired to do provided the container is left in the same condition you received it. Any damage will be paid for by you, the tenant. You can see on the website and FB page examples of how previous occupants have done this.

  • There will be tie down points to tie banners or to hang things from both inside and outside. 

  • See below for Health and Safety requirements around power cords and opening container doors.

  • The advertised start of the village to the general public varies but you can start trading as soon as you are ready to.

  • Wellington Creative accepts no responsibility for items that are damaged, stolen or blown away by the wind.

Parking & vehicles

  • Please be aware there is very limited vehicle access available on the waterfront and failure to strictly adhere to these guidelines could mean access to denied for everyone:

  • Vehicle entry is via Taranaki St gates next to Mac's Brewbar.

  • You will be issued with a unique access code which you need to verbally say to the operator over the intercom. 

  • Only drive on the wharf/waterfront during our allocated access times, when you need to load stock etc from your car

  • Have your hazard lights on at all times

  • Drive at walking pace

  • Pedestrians and cyclists have right of way

  • Never leave your car on the wharf when you're not unloading, even for 5 minutes. 

  • Wellington City Council will ticket any unattended vehicles. 

Trading

  • We have recommended opening hours when the weather is good: 10am to 4pm every day.

  • We would encourage you to open outside these hours as suits you, especially on nice days, weekends and when you know there are crowds around. 

  • You may be asked to close early or stay closed for certain events or waterfront activities for safety reasons (if there are large crowds anticipated) as directed by Wellington City Council.

  • You may also be asked to be open for any events within the village, such as advertised late-night trading. 

Packing out

  • The containers need to be vacated, lock removed and completely clean (including sweeping floors and scrubbing any marks on the walls) by midnight on the last day.

  • The containers are picked up at 8am the following day.

  • Final inspection will be on the day of the container pick up. 

Payments

  • Rent payments can be made by weekly AP as long as you are always at a minimum of 2 weeks in advance. 

  • Please refer to your invoice for all further requirements. 

Health & Safety

All operators, staff and helpers are accountable for health and safety measures in and around their shop.

  • Be extremely careful when opening or closing the container doors, as the wind can easily grab them and it is quite a serious hazard to passers-by. There has been a serious incident on the waterfront in the past where a container door (not one of ours, thankfully) seriously injured a member of the public. We do NOT want to have our ability to trade on the waterfront withdrawn because of an incident like this, so please use extreme caution at all times:

    • ALWAYS use two hands when opening or closing the doors, even when it's not windy. This is really important.

    • Open doors must ALWAYS be securely fastened with a tie-back AT ALL TIMES. The doors are very heavy and they need to be securely in place when open and able to cope with Wellington wind.

    • Check your door ties regularly to ensure no fraying or damage.

  • Trip hazards

    • Keep your shop & surrounds clear of trip hazards

    • Prevent tripping in the entryway: ensure your entry step is marked or taped with coloured tape so it is in sharp contrast to the ground beneath. Make sure any rugs or mats are secure and not creased or wrinkled.

  • Power cords

    • All electrical gear must be tagged & tested 

    • The electrician has advised that power will be extremely limited. The ONLY things approved for you to plug in will be LED or eco bulb lights (no halogens sorry), eftpos and phone chargers. Other items need to be approved, or we will get circuit breaks. Please respect this and refrain from plugging in anything else. If unsure ask us. 

  • Any incident, accident or near-miss to operators or members of the public, please do what is sensible at the time to manage the situation, then email us after any incident, accident or near-miss. We need this in writing as part of our post-event report.

  • In case of extreme wind where it becomes too dangerous to operate, you will be instructed to shut your shop. We will let you know on the stallholder Facebook Group.

  • Each operator is required to have their own first aid kit on site.

Conduct

  • Let’s all have a good time! Please be kind and respectful at all times. We reserve the right to ask you to leave with no compensation and at our discretion.

 

Contacts

  • Wellington Creative staff will be on site from time to time. After set-up day, you will be left in peace to run your shop as you wish. We are here for support, so email ANYTIME if you need us. We want this to be a great experience for you. 

  • Email wellingtoncreative@gmail.com if you have any queries or concerns. 

  • If you have issues with buskers please call the Wellington City Council 04 499 4444.

  • If you have issues with theft or any other serious issue with the general public, please call police immediately 111 and follow up with an email to Wellington Creative with what occurred. 

 

Boring legal part:

Wellington Creative Markets Ltd and its staff reserve the right to amend or add to this document at any time. Any addi­tions or amend­ments will be notified in an email or through our Stallholder Newsletter. The inter­pre­ta­tion of this document by Wellington Creative shall be final.

Contact

WELLINGTON CREATIVE MARKETS LTD

wellingtoncreative@gmail.com

Helena Tobin (owner)

021 1613 987

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